How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 7–12 days, and most items are delivered within 7 days. Orders ship with tracking.
Can I cancel my order?
Yes — if you cancel before your order ships, you will receive a full refund.
What happens if my order is late?
If your order is late but still moving in transit, we offer a 10% goodwill store credit. If an item is lost, or is still undelivered 15 or more days past the delivery window, it is covered by the supplier delivery guarantee.
What is your return policy?
We offer a 30-day return window, as described in our Refund Policy.
How do I pay for my order?
Checkout is completed securely on viralvaultpicks.com via Shopify Payments.
How do I contact support?
Email us at neidsolutions@gmail.com — we reply within 1–2 business days.