Refund Policy

Viral Vault Picks — operated by NEID LLC. Last updated: October 18, 2026.

1. Our Promise

We want you to love your purchase. If something isn't right, we'll make it right under the terms below.

2. 30-Day Returns

You may return unused items in their original packaging within 30 days of delivery for a full refund of the purchase price. To start a return, contact us with your order number and reason.

3. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect — in which case we cover return shipping and offer a replacement or full refund, your choice.

4. Refund Timing and Method

Once your return is received and inspected (typically within 5 business days), refunds are issued to your original payment method within 5–10 business days, depending on your bank or card issuer.

5. Non-Returnable Items

For hygiene and safety reasons, opened personal-care items and items marked "final sale" at purchase cannot be returned unless damaged or defective on arrival.

6. Damaged, Defective, or Wrong Items

Contact us within 14 days of delivery with your order number and photos. We'll ship a replacement at no cost or refund you in full — no return needed in most cases.

7. Cancellations

Orders can be cancelled for a full refund before they ship (typically within 24 hours of ordering). Once shipped, the return process above applies.

8. Contact

For returns, refunds, or cancellations, reach us through the Store's contact page with your order number.

9. Sale & Promotional Purchases                                                                                         Items bought on sale or with a promotional discount are returnable on the same terms as regularly priced items (30 days; customer pays return shipping unless the item arrived damaged, defective, or incorrect; refunds to the original payment method within 5–10 business days of our receiving the return).If you return part of an order that qualified for a threshold promotion (for example, a discount for spending over a stated amount), the refund is calculated on the amount actually paid for the returned item after the promotion was applied, and any remaining items are repriced as if the threshold had not been met where that changes what was charged. Exchanges for a different variant of the same item are not price-adjusted during a promotion window.